Privacy Policy

Welcome to Mobility Care Solutions Ltd’s Privacy Policy. At Mobility Care Solutions Ltd, we value your privacy and are committed to protecting your personal data as defined by the General Data Protection Regulations (GDPR). This Privacy Policy will provide you with information on how we collect and process your personal data when you visit our website, regardless of your location. It also outlines your privacy rights and explains how the law safeguards your information.


Purpose of this Privacy Policy
This Privacy Policy is designed to inform you about how Mobility Care Solutions Ltd collects and processes your personal data when you use our website, including any data you provide when purchasing a product or service. Please note that our website is not intended for children, and we do not knowingly collect data related to children.

Please read this Privacy Policy alongside any other policies we may provide on specific occasions when collecting or processing your personal data, so you fully understand how and why we use your data. This Privacy Policy complements other notices and does not override them.

Data Controller
Mobility Care Solutions Ltd is the data controller responsible for your personal data. References to “we,” “us,” or “our” in this privacy notice pertain to Mobility Care Solutions Ltd. If you have concerns about your data, we encourage you to contact us first, but you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection supervisory authority (

Changes to the Privacy Policy and Your Duty to Inform Us of Changes
To ensure the accuracy of the personal data we hold about you, it is essential that you inform us of any changes to your information during your relationship with us. This version of the Privacy Policy was last updated in August 2018.

Third-Party Links
Our website may contain links to third-party websites, plug-ins, and applications. Clicking on these links or enabling connections may allow third parties to collect or share data about you. Mobility Care Solutions Ltd does not control these third-party websites and is not responsible for their privacy statements. We encourage you to review the privacy notices of every website you visit when leaving our site.


Personal data, or personal information, refers to any information about an individual that can identify that person. We may collect, use, store, and transfer various types of personal data, which we categorize as follows:

Identity Data: This includes your first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender.
Contact Data: This comprises billing address, delivery address, email address, and telephone numbers.
Financial Data: This includes bank account and payment card details.
Transaction Data: These are details about payments to and from you, as well as other information related to products and services you’ve purchased from us.
Technical Data: Technical data encompasses your internet protocol (IP) address, login data, browser type and version, time zone settings, location, browser plug-in types and versions, operating system and platform, and other technology used to access our website.
Profile Data: This covers any purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: This category includes information about how you use our website, products, and services.
Marketing and Communications Data: This data relates to your preferences regarding receiving marketing from us and our third parties, as well as your communication preferences.

We do not collect any Special Categories of personal data about you, such as information regarding your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, genetic and biometric data, or information about criminal convictions and offenses.

If You Fail to Provide Personal Data
In cases where we are legally required or have a contract with you, and you fail to provide requested personal data, we may be unable to perform our contractual obligations. This could result in the cancellation of a product or service you have with us, and we will notify you if such a situation arises.

We also collect, use, and share Aggregated Data, such as statistical or demographic data, for various purposes. Aggregated Data does not directly or indirectly identify you and is not considered personal data under the law. However, if we combine or connect Aggregated Data with your personal data to identify you indirectly, we treat the combined data as personal data and process it accordingly.


We employ different methods to collect data about you, including:

Direct Interactions: You may provide us with your Identity, Contact, and Financial Data when filling out forms, corresponding with us through post, phone, email, or other means. This includes data you provide when:
Applying for our products and services.
Requesting marketing materials.
Providing feedback.
Automated Technologies or Interactions: As you interact with our website, we automatically collect Technical Data regarding your equipment, browsing actions, and patterns. We use cookies and similar technologies to gather this personal data.
Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources, including but not limited to:
Identity and Contact Data from publicly available sources, such as Companies House and the Electoral Register within the EU.


We will only use your personal data when permitted by law. The most common scenarios in which we process personal data include:

To fulfill a contract we are about to enter into or have entered into with you.
When it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
To comply with a legal or regulatory obligation.

Typically, we do not rely on consent as a legal basis for processing personal data, except for sending third-party direct marketing communications via email or text message. You have the right to withdraw your consent to marketing at any time by contacting us.


We process personal data collected through this website for the following purposes:

Identifying potential customers.
Handling your requests and inquiries.
Providing information about products and services offered by Mobility Care Solutions Ltd.


Before sharing your personal data with any company outside of Mobility Care Solutions Ltd for marketing purposes, we will seek your express opt-in consent.


You can request us or third parties to stop sending you marketing messages at any time. Opting out of marketing messages does not apply to personal data provided to us through product/service purchases, warranty registrations, product/service experiences, or other transactions.


You can configure your browser to refuse all or some browser cookies or to alert you when websites attempt to set or access cookies. Please note that disabling or refusing cookies may lead to some parts of our website becoming inaccessible or functioning improperly.


We will only use your personal data for the purposes for which we initially collected it unless we believe there is a compatible reason for using it for a different purpose. If we need to use your personal data for an unrelated purpose, we will inform you and